Customer Experience
Description
Stand out from the crowd in your service organization by focusing on your customer’s experience. Gain the tools and strategies to meet customer needs, build enduring relationships, and provide an optimal customer experience through this short three course fully online program. Expertise in customer experience will help you develop a returning customer base and gain new customers from referrals. Courses in this micro-credential can be applied to the Client Relations certificate program.
Compulsory Courses
Successfully complete 3 courses
- OLRN1075 Building and Maintaining Customer Relationships
- OLRN1551 Customer Relationship Management and Selling
- MGMT1930 Managing Customer Service
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Overview
- Institution: Conestoga College
- Program type: Micro-credential
- Language: English
- Program Code: M1036
- Delivery Method: Fully Online/Distance