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Client Relations

Description

About the program

This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and to build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery. Graduates will gain skills to identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.
 
The program is directly applicable to employment in all sectors, but would be of particular worth to those serving directly in the service sector (retail, hospitality, contact centre, business office, etc.).
 
Program information
 
All courses must be completed within 3 years of acceptance into the program
 
Admission requirements
  • Ontario Secondary School Diploma (OSSD), or equivalent, OR 19 years of age or older
Admission requirements notes
  • Students must be able to receive instruction, respond and research in the English language.
Compulsory Courses
Successfully complete 6 course(s)
  • OLRN1584  Developing Client Service Teams
  • OLRN1470  Introduction To Business Management And Organizational Behaviour
  • OLRN1075  Building and Maintaining Customer Relationships
  • BUS1370  Strategies for Fostering Client Loyalty
  • OLRN1629  Customer Service: A Modern Approach
  • OLRN1516  Developing Effective Teams
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester. 
 

Overview

Conestoga College logo
  • Institution: Conestoga College
  • Program type: Certificate
  • Language: English
  • Program Code: 1261
  • Delivery Method: Fully Online/Distance

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Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.