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Client and Customer Relations (Certificate)

Description

Building and maintaining a strong customer service culture is essential in any successful business. The Client and Customer Relations program prepares students to work within and build teams that are dedicated to service excellence, and that can build positive, lasting relationships with clients.
 
Admission Requirements
  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U),OR
  • Grade 12 equivalency certificate achieved through College academic upgrading, OR
  • Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)
  • You must maintain an overall average of 60% or a GPA of 2.0 in order to graduate
  • A minimum of 25% of courses must be completed through Durham College.
Required Courses (suggested sequence of study)
  • CCSC 1280   Building and Maintaining Customer Relationships
  • CCSC 1281   Creating a Corporate Service Culture
  • CCSC 1282   Developing Client Service Teams
  • CCSC 1283   Strategies for Fostering Client Loyalty  
Plus two of the following courses (choose 2)
  • CCA 1585      Management Leadership Skills
  • MGMT 1280  Management Principles
  • HRM 3281     Organizational Behaviour For H.R. Professionals    
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester. 

Overview

Durham College logo
  • Institution: Durham College
  • Program type: Certificate
  • Language: English
  • Program Code: CCSC
  • Delivery Method: Fully Online/Distance

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Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.