Quality Management

This course will introduce students to the concepts of quality and quality management principles so they will be able to apply them in an organization. The course will examine definitions of quality, its financial impact on production and services, as well as provide an appreciation of the theory behind quality management. Quality methods such as statistical analysis, root cause analysis, and an understanding of the philosophies of quality pioneers will be discussed. Students will be able to understand the objectives of Total Quality Management and its impacts on the competitiveness of an organization.