Privacy, Ethics and Conflict Resolution

This course provides students with the specialized skills and strategies required to interact with customers in a professional and appropriate manner in a variety of situations. Students will explore complex issues related to diversity and ethical decision making as they relate to effective customer service. Students will develop and apply strategies for de-escalating and resolving conflict in customer service roles.

 

Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.