Persuasion, Negotiation and the Art of Influence

Conflict is inevitable in business. In this interactive course, you’ll learn how to turn that from a negative into a catalyst for positive change. You’ll use group exercises and role-play to become more adaptable and approach conflict more effectively. You’ll explore best practices in communication that strengthen your leadership and negotiation skills. You’ll emerge better equipped to coach employees, analyze the needs of diverse audiences, and create effective and inclusive narratives that persuade them to see your point of view.

Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.