Management Excellence
Description
What is the connection among excellent customer service, creating effective organizational teams, and the new and unique challenges that exist in workplaces today? The Management Excellence course will help you understand how to create an environment of effective, cohesive teams that will enable your organization to face the challenges of contemporary workplaces. In doing so, your employees and managers will be able to engage with customers motivated by a culture of delivering excellence both within the organization and outside.
Who should attend?
You may use the knowledge and skills developed through this course to effectively handle, lead and manage organizational changes, such as:
What you'll learn
Who should attend?
You may use the knowledge and skills developed through this course to effectively handle, lead and manage organizational changes, such as:
- Executives, managers/supervisors, team and project leaders;
- Organization strategists and planners;
- Entrepreneurs and business owners;
- Frontline, customer service and human resource professionals; and
- Anyone looking to enhance their change management skills.
What you'll learn
- Understand and appreciate the expectations of all stakeholders with a focus on team contributors;
- Understand and analyze teams based on the elements of effective teams; and
- Appropriately adjust your leadership style according to the competence and maturity of your team.
Overview
- Institution: Ontario Tech University
- Level: University
- Language: English
- Course Code:
- Delivery Method: Fully Online/Distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.