Employee Resolution & Problem Solving

In this course students will develop a clear understanding of the interpersonal, resolution and problem-solving skills needed by Human Resources professionals in both a unionized and non-unionized environment. This course will focus on the knowledge and application of effective techniques to manage employee issues, apply problem solving strategies in a situational environment, and explore theoretical concepts and investigative techniques for resolving conflict. Emphasis will be placed on the interpersonal skills needed to resolve employee issues and developing a foundation of conflict resolution options, including the use of group facilitation methods and building a collaborative environment when managing conflict.   

 

Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.