Creating a Corporate Service Culture

Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness, and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.  

Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.