Consumer Protection Laws Part II

Part I of this course focuses on consumer protection laws aimed at collection agencies, credit reporting agencies, itinerant salespersons, and unfair business practices. We review applicable laws such as the Collection Agencies Act, Credit Reporting Act, Consumer Reporting Act and the Consumer Protection Act. In part II, we focus on energy rebillers, cell phone contracts, consumer fraud (internet, telephone, and mail), payday loans, and other timely topics. We review the protections afforded by the Ontario Energy Board Act, the Payday Loans Act, and other consumer protection laws. Knowing how to recognize fraudulent and unfair business practices, and knowing which laws protect against these unscrupulous activities, can greatly enhance the power of community advocates to support overwhelmed consumers.

Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.