Conflict Management and Negotiations
Description
Prepare yourself to manage conflict through the Conflict Management and Negotiations course. Understand factors that influence conflict and how to apply various strategies to resolve conflicts and reduce the likelihood of conflict in your workplace. This course will help you build confidence in your conflict management and negotiation skills.
This course applies to the Professional Communications Certificate Program.
Who should attend?
You may use the knowledge and skills developed through this course to enhance your conflict management skills, such as:
- Employees of organizations going through change;
- Executives, manager/supervisors, team and project leaders;
- Human Resource professionals;
- Frontline and customer service staff;
- Entrepreneurs and business owners; and
- Anyone looking to enhance their conflict management skill set.
What you'll learn:
In this course, you will learn how to:
- Identify different types of conflict;
- Apply various approaches to conflict;
- Identify and use various influencing factors in conflict mitigation;
- Manage workplace conflict effectively using a variety of strategies;
- Reduce the likelihood of conflict with colleagues; and
- Negotiate confidently using specific negotiation principles.
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Overview
- Institution: Ontario Tech University
- Level: University
- Language: English
- Course Code:
- Delivery Method: Fully Online/Distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.