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Communications and Conflict Management

Description

This course provides an introduction to the basic concepts, theories and practices involved in effective interpersonal relations and conflict management. Good communication skills are a vital component to handling emergency callers and students will acquire a range of key skills to communicate effectively and professionally. Conflict is also an inevitable part of any organization. Information within this course will assist students in understanding the difference between functional and dysfunctional conflict and will provide a useful model of conflict development to diagnose and treat conflicts in the workplace. The goal will be to enable students to become sensitive, skillful and self-assured in dealing with the many difficult interpersonal situations that they will encounter, both personally and professionally

Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
 

Overview

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  • Institution: Seneca Polytechnic
  • Level: College
  • Language: English
  • Course Code: ECP121
  • Delivery Method: Fully Online/Distance

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Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.